Frequently Asked Questions

At On Your Mark Publishing Pty Ltd we are committed to providing our customers with the best possible assistance and guidance in the use of our programs. However, should you require further assistance, please take a few moments to browse through our FAQs.

Mac requirements

  • Mac OS 10.6.8 or later and later than Firefox 41.0.1 are recommended.
  • Safari is supported.
  • Adobe Flash 22.0 or later is required.

Windows requirements

  • Windows XP, Vista or 7 is required.
  • Internet Explorer 8 or later, or Firefox 3 or later is recommended.
  • Adobe Acrobat Reader 8 or later is required.
  • Adobe Flash 22.0 or later is required.

We recommend the browser Google Chrome.

Downloads will be in Adobe Acrobat (PDF) form and will run on a PC, Mac or Linux.

Look for your password and username in the e-mail sent to you when you first subscribed to Maths Builder. If you cannot find the e-mail, click on the 'Request new password' tab on the log in page (this appears after entering the wrong username and password). Your log in details will be sent to the e-mail address you enter. Please ensure you check your email address carefully. (If you need to change your e-mail address go to next FAQ.)

Sign in using your original email address and password, and change your details on the file.

Login as normal. Click 'My Account' at the bottom of the homepage. Your current details will appear. Click the 'edit' tab to make changes. Click 'Save'. 

If you cannot edit your details here, you may be a protected user. In this case, you will need to contact us (through the lower navigation) and request to change your details. This function is set up so that students using the school's username and password cannot change the details without the teacher knowing.

First, check you are logged in. The most likely reason is that you do not have Adobe Flash Player or Adobe Reader installed. To download Flash visit To download Adobe Reader visit If you are using a Mac, we recommend using the built-in PDF reader in Safari, rather than Adobe Reader.

Maths Builder is best viewed with a screen resolution of 1024x768 or greater. You can zoom in and out using the 'View' capacity of your internet browser (eg Safari or Internet Explorer).

If you do not log out you may prevent access from another computer, depending on the number of user access licences you have.

This might be a cache issue. What is the cache? Also known as the Temporary Internet Files folder, the cache contains information from websites you have visited. Storing this information helps speed up the browsing experience. However, from time to time the cache might need clearing. 

On a PC, using Internet Explorer 7, to clear the cache, click on the Tools menu and select Internet Options. The Internet Options box should open to the General tab.

On the General tab, in the Browsing history section, click the Delete... button. This will bring up the Delete Browsing History box.

Select the Delete files... button to delete Temporary Internet Files.
Select the Delete cookies... button to delete Cookies.
Select the Delete history... button to delete your browsing history.

After you select delete, a box will appear asking you to confirm. Select Yes for each one.

Click Close and OK.

On an Apple Mac using Safari, simply click on the Safari menu and select Empty Cache…. 

Another possible cause of display and navigation issues could be Internet Explorer's Compatibility View feature which should be turned off when viewing the Maths Builder website. To do this, click on the Tools menu and select Compatibility View Settings. Make sure that the Maths Builder website address is removed from the display box. 

Firefox users should go to Clear Private Data in the Tools drop-down menu to empty the cache.

Out of necessity, some interactive games are quite large. Users on slower internet speeds might experience delays.

Otherwise, try emptying the cache. (See Emptying the cache above.)

Because all Maths Builder resources are being continually updated and improved, if a game doesn't 'load' properly, you may need to select the Reload function in your browser (Control-R on PCs. Command-R on Macs).

Problems with SMART board tools not displaying could be a result of the 'Ink Aware Layer' not starting up with the PC and notebook software. This feature enables the user to write over third party software such as Maths Builder.

To start the SMART Board tools, go to:

Start > All programs > SMART Technologies > SMART Board drivers > and click on 'SMART Board tools'.

Right-click on the small SMART icon that should be in the bottom right hand corner of the systems tray and select 'show floating toolbar'. Picking up a pen from the tray should now open the 'Ink Aware Layer' when in Maths Builder. A white border and additional small toolbar should appear in the top right hand corner of the page. 

12 months from the beginning of the subscription

An annual licence entitles the purchaser to access the software via the website for a 12 month period. You will be reminded when licence renewal is due.

The number of users able to concurrently connect to the Maths Builder website will depend on the licence option purchased.

A licence is valid for use by any one person at any one time.

The software is continually being upgraded and improved.

Any upgrades will be automatically available to you when you log on to the Maths Builder website.

Yes, we use the credit card processing facility of National Australia Bank. We use Secure Pay to ensure security. Payments can also be made through Paypal.

Maths Builder textbooks and storybooks can be ordered and sent overseas. Freight costs will be determined by both the weight and country of destination. The cost of the freight charge will be automatically updated on the Checkout pricing.

Education facilities in Australia can place an order by mail or fax. Send by mail to PO Box 763, Kings Langley NSW, 2147 Australia. Send by fax to 9622 0532. For other special cases, use the 'Contact us' facility to make enquiries.

A credit card option is made available to you when you go to Check out with an order and make your payment.

Whilst logged in, go to 'My Account', at the bottom of the homepage. Go to the edit tab and tick the white box beside 'Personal contact form' below 'Contact settings'. If ticked, this box authorises us to send you information about upgrades and future offers by email.

On the personal details page there is a Contact us box. If left ticked this box authorises us to send you by email information about upgrades and future offerings. Click on this link and adjust your acceptance of the updating of new offerings.

On Your Mark Publishing Pty Ltd
BSB: 082 - 345
Account: 814418940

12 months from the beginning of the subscription

Yes. Click here to see licence terms and conditions.

No. Your Maths software can only be used under the terms and conditions of your Licence Agreement. Using software outside these terms and conditions is illegal. Click here to view the different licencing agreements.

As many copies as you wish. For further information see the Licence Agreement. Click here to view the different licencing agreements.

No. The person who is buying the software must be the person agreeing to the licence conditions. In the case of a school or institution, the person buying must be an authorised representative.

We recommend that new users take some time to watch the videos on the homepage, starting with Alan's introduction video. You could also read information in the 'About' pull-down menu on the homepage. For further assistance, please use the 'Contact us' link. 

Please ensure that your email address is entered correctly. We often receive incorrect email addresses, i.e. emails that bounce back.

Please ensure that you have entered your correct email details. Without the correct email address, we won't be able to contact you. Even better, please tell us which school you are from.

The Maths Builder Champion of the Week is randomly selected from students who have broken three or more records in a given week. Students must enter their name, school, class and country to participate. All information is strictly confidential. Only first name, second initial and school will be displayed. Please read our Privacy policy for further information regarding information sharing and disclosure. (Students can only be chosen once per month.)

Using the Search Syllabus feature, users can search through thousands of resources aligned either with Maths Builder or the new curriculum content descriptions as set out by the Australian Curriculum Assessment and Reporting Authority – ACARA.

!2 months from the beginning of the subscription

If an incorrect product was shipped, or we shipped the product to an incorrect address, (compared to your order details) then contact us and we will re-ship the product or provide you with a credit.

If a product is damaged or missing in transit, please send an email via the 'Contact us' page, and advise us of the situation. We will review your request and contact you with regards to replacing the damaged goods or issuing a credit for the original purchase price of the product as well the as associated freight costs. In cases of damaged goods, photographic evidence may be requested. Refunds will be issued within the first 21 days after purchase. For your security, all refunds will be made by applying a credit against the credit card used for the original purchase.

The production process is different. Most maths text books begin with a manuscript that is often written in a hurry so they are ready for the first year of implementation of a new syllabus. Apart from proof-reading for corrections, there is little opportunity for the authors to improve the quality of the product. At OYM Publishing however, we have taken as much time as required to produce pages of the highest quality. Authors have been involved in the production phase improving content wherever possible. Our series is now complete and it will be linked page by page to this website next year when we rewrite for the National Curriculum.

Certainly. A good Mathematics program would provide quality worksheets. Teachers have limited time to produce such material. A good program would provide a timetable for completion of content, thorough testing options, opportunity for consolidation and extension, and a facility for the mastery of basic concepts and number facts. It would make it easier to fulfill assessment requirements, provide for remediation of skills missed and give students a chance to take pride in their achievements. It should provide teachers and parents with a record of work covered and the possibility of taking remedial measures where weaknesses have been discovered. Inexperienced teachers should gain confidence in their teaching of Mathematics from the use of such a program.

Our textbooks can be used alongside Maths Builder to provide a powerful teaching tool. All website pages have been taken from our On Your Mark Maths series of textbooks and can be displayed on an interactive whiteboard.

The student books provide worksheets for teaching within the classroom. Worksheets clearly teach concepts and provide worked examples, when new topics are introduced. Many consolidation and extension pages are provided. These cater for students needing remedial or horizontal extension. All worksheets on our website have a matching interactive game that allows students to master the concepts covered on a particular page.

There are various types of resources that support the worksheets in our series. Lesson plans, with suggestions for hands-on activities, teaching methods and much more, are available as are many other resources and interactive games. On the website, these can be quickly accessed through the related resource box when a worksheet is displayed.

The Mentals, Fun and Games provide homework activities based on the work covered in the previous two weeks of the student text. These will involve parents in the games and motivate students. These can be accessed through the Maths Builder Resources section (see upper navigation).

Various assessments are available in our Teacher Reference Books and Maths Builder website. On the website, assessments for the whole strand at each level can be found in the Maths Builder Program section (see upper navigation) Progress tests appear throughout the program to assess work taught in a given topic since the previous Progress test. In the Maths Builder Resources section (see upper navigation), term tests, number skills test and multiple choice tests can be accessed. All of our tests are diagnostic, with cross-references for treatment of weaknesses. Answers and test records sheets are provided for all assessments.

Student access to our textbooks and the Maths Builder website will open up remarkable new possibilities, motivating students to improve their skills and knowledge of Mathematics. 

Textbooks are usually dispatched within 3 days of payment. Schools will usually be sent books within a day of the order being received. An invoice would be included from which payment can be made. Postage delivery times after dispatch will vary by country.